About 5 years back, when returning to Auckland after a holiday in India, I was told much to my surprise, in Kuala Lumpur that my ticket on the connecting flight had been given away to another passenger and that I had to stay on and board the next flight. The next flight was the following day at 9 pm. I was given a room in the airport hotel and some food vouchers. I called my very distraught and angry family and explained the situation before sitting at one of the airport cafes for a breakfast of pancakes and coffee.

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